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- 562-666-6066
- 714-861-8245
Everlock Inc. ("we" and "us") is the operator of (https://www.everlockbymetallo.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping costs to the customer.
Everlock Inc. will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in the original packaging, unused and in a resalable condition. Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Everlock Inc. will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Everlock Inc. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Everlock Inc. to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
In general, domestic shipments are in transit for 2 - 7 days.
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Everlock Inc. will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.
Sales tax has already been applied to the price of the goods as displayed on the website.
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Everlock Inc. encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Everlock Inc. at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service inquiries, please email us at shipping@everlockbymetallo.com or call +1-562-666-6066.
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